Pro Colloidal Silver – The UK's Leading Colloidal Silver Store " Nature's Best Kept Secret "
Freephone: 0800 975 0510
Your Connection Is Secure (256-Bit SSL)
Browse

Refund Policy

REFUND POLICY

----
Returns

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted:
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 14 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at support AT procolloidalsilver.com.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

You will be responsible for paying for your own shipping costs for returning items. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £20, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.


Find us also at: Silver Colloidal UK

Pro Colloidal Silver is rated 4.89 stars by Reviews.co.uk based on 492 merchant reviews

4.89 / 5 Rating
492 Reviews
After buying & using 25ppm colloidal silver from a global online shopping store (named after a river) decided to buy direct from source. Very pleased with the product, price & delivery. Until last order. Two bottles for price of one ordered but only one arrived. Phoned and advised bottles sent separately so second bottle should arrive next day. It didn't. Emailed five days later and received apology and promise new bottle would be sent. That was three days ago. Hopefully this is just an unlucky glitch but nearly two weeks after my order I'm short a litre of the product.
Having been a user of Colloidal Silver for sometime now, I needed a supplier that was prompt and efficient. PCS fulfilled all my requirements .. communication is first class and despatch/delivery is first class. A highly recommended service to deal with.
COLLOIDAL SILVER HELPS MY MUM SOO MUCH SHE'S HIV POSITIVE
Copyright © 2019 Pro Colloidal Silver Ltd. All Rights Reserved.