Pro Colloidal Silver – The UK's Leading Colloidal Silver Store " Nature's Best Kept Secret "
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Refund Policy

REFUND POLICY

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Returns

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted:
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 14 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at support AT procolloidalsilver.com.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

You will be responsible for paying for your own shipping costs for returning items. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £20, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.


Find us also at: Silver Colloidal UK

Pro Colloidal Silver is rated 4.89 stars by Reviews.co.uk based on 300 merchant reviews

4.89 / 5 Rating
300 Reviews
Always fast delivery as i have ordered many times from this supplier, great quality product. Thanks.
I am writing to advise that my recent order arrived with damaged packaging and one of the bottles missing. I am unable to complete a Royal Mail claim form as I am unable to scan the documentation they require i.e. the address label, a copy of the damaged packaging and a copy of the dispatch note included in the package. The actual COLLOIDAL SILVER IS EXCELLENT! Perhaps when the heavier items are dispatched in the future more secure packaging should be used as no care seems to be taken by the people doing the delivery of said goods.
This is a review about a purchase from the distilledwater website. I was pleased to be able to buy a small quantity (500 ml) rather than a huge container, however the postage cost more than the item and delivery seemed to take a long time. The postage I was charged was more than quoted on the delivery info page, which was misleading. I don't like that the water is stored in plastic which negates the health benefits of the water somewhat and the bottle material should be clearly stated on the item page. Despite these reservations I would probably order from them again.
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