Pro Colloidal Silver – The UK's Leading Colloidal Silver Store " Nature's Best Kept Secret "
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Refund Policy

REFUND POLICY

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Returns

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted:
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 14 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at support AT procolloidalsilver.com.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

You will be responsible for paying for your own shipping costs for returning items. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £20, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.


Find us also at: Silver Colloidal UK

Pro Colloidal Silver is rated 4.88 stars by Reviews.co.uk based on 525 merchant reviews

4.88 / 5 Rating
525 Reviews
I used to manufactures nana particulate colloidal silver 25 years ago and 30pmm using high voltage (it's the best way). I sold that business and always was a great fan at this amazing alternative to antiseptics that are harmful to animals and humans. I tried a couple of other manufacturer's products but I found this one to be among the most consistant for quality and speed of delivery when I need it quick and at a reasonable price. 25ppm is the best strength for the results I need and it works perfectly on my dogs eyes and ears. No more vet bills for crap antibiotics. I clean all wounds with colloidal silver and this one is the best out there for consistant quality and of laboratory standard. Thanks guys... I am hooked on your product and we love it.
Very good customer service from This Company. Very helpful if you have a question. Quick delivery. Very good products. I have been a customer for several years, and will continue to buy from them.
I always purchase Pro Colloidal Silver as it's our first 'go to' for absolutely anything before going on to other natural remedies, but that's not very often, as it really works. I highly recommend this product.
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