Pro Colloidal Silver – The UK's Leading Colloidal Silver Store " Nature's Best Kept Secret "
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Refund Policy

REFUND POLICY

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Returns

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted:
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 14 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at support AT procolloidalsilver.com.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

You will be responsible for paying for your own shipping costs for returning items. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £20, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.


Find us also at: Silver Colloidal UK

Pro Colloidal Silver is rated 4.88 stars by Reviews.co.uk based on 356 merchant reviews

4.88 / 5 Rating
356 Reviews
Me and all the family have been using colloidal silver for about two years. I have found it particularly effective in keeping away bacterial infections. None of us in the family have had to take anti-biotics since. Also the service by "Pro Colloidal Service" has been reliable and punctual and easy to order.
Prompt delivery and to deal with to sort out delivery problems
Using colloidal silver was a recommendation from a friend, way back in 2008. Back then, I was living in Egypt, where the postal service, regarding packages and parcels, didn't seem to exist, due to too much corruption. Yes, you could order something from Amazon, but no, you would never receive it. Therefore, I was unable to purchase my own until I returned to the UK. At first, I tried colloidal silver from other companies but only found amber coloured. This I don't like, for various reasons, I prefer the clear. Not only does this company, Pro Colloidal Silver, make my preferred colloidal silver, they also make colloidal gold and colloidal copper, as well. I use gold for the osteoarthritis I have but recently purchased some for my father to try. My mother uses it, as well. I also use the copper for any external or internal infections as it's a perfect antibiotic. I don't seem to catch colds any longer I am pleased to say. In fact, I used to frequently suffer with impetigo on my face, which re-occurred a couple of times a year, but when I feel that oh so familiar tingling sensation coming on, I just quickly start spraying the colloidals on to the affected areas freqauently, which seems to kill the nasty bacteria before it gets a stranglehold on me, without the need to go to the doctors for creams and antibiotics, which takes two weeks to work. So I have never had a repeat of this terrible impetigo. I honestly don't think I could live without using the three of these colloidals. I absolutely love the stuff, I use silver for everything: eyes, ears, mouthwash spray, in water to purify it, drink it, spray it on human cuts, grazes, wounds, animal wounds, mix it with a cream to make it into an ointment, use it on door handles, keyboard, mouse, phones, you can also spray it on work surfaces where food is prepared, some people even use it in public toilets and/or hotel rooms. Heck! they even use it in space and now in plasters, I have noticed. This company ship incredibly fast too. In fact, the last time I ordered some on this one particular afternoon, the products arrived early the next morning. I couldn't believe it and I totally couldn't be happier. I am a 100% satisfied customer and highly recommend Pro Colloidal Silver and its other colloidals.
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